Cross Channel Inventory was designed to limit the amount of manual adjustment to inventory on a day to day basis. The entire point and purpose of the service is to take the tedious task of inventory amount adjustment out of your hands. But just like all things, sometimes a little intervention is required. So when is manual inventory necessary?
Stock Inventory Counts
Every so often that dreaded time comes along where a business performs a mass-scale inventory of everything that they currently have in stock. Occasionally, be it from human error, computer glitch or act of God, sometimes the count is off. When such times arise, easily make changes to your inventory totals that your channels can draw from, simply and in one location.
In most cases, a customer making a purchase on Amazon.com has around 30-minutes to cancel the order before it gets submitted for processing. During this time, if said customer does cancel that order, the inventory automatically updates correctly (and CCI knows about it too). But, if that time period has elapsed and the customer decides to cancel an Amazon order, the seller will receive a message from Amazon that the item is to be cancelled. When the seller performs this manual cancellation of the order, inventory does NOT update in Amazon seller central. You will need to go into CCI and adjust the number of the product in question by the amount originally purchased in the order. Remember, all adjustments are made through CCI and not through the channel directly.
Most Channel Product Returns
Product returns are all part of doing ecommerce business, right? Hopefully, products are returned to you as originally sent, in perfect resealable condition, no dents, dings, nicks or scratches and with all the original packaging and paperwork. When all these positive factors line up then its back into inventory! Straight to CCI and update your product total by the amount returned.
As you can see, manual inventory adjustment is not often necessary when using CCI. When it is necessary, our interface is simple, intuitive and fast. As always, any adjustments are recorded and time-stamped in the Events Ledger for you to refer back to.
Questions? Contact us